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Field guide · Win more customers Coming soon

Win back quiet customers.

It spots the customers who used to come back and have gone quiet, then drafts a short, personal note for each one. You approve who gets it and what it says.

Monthlycheck of who has gone quiet
Personalnotes, not a blast
Zerosent without your OK
Get told when it opens Real examples
Maple Grove Dental · win-back1st · 7:00 AM
Checked1,840 patients
Who is overdue for a cleaning, compared with how often they usually come.
Gone quiet63 patients
63 patients more than 9 months past their usual visit, with nothing booked.
Note, in your voicefor Carol D.
You approved 58Sent
Five left out by you. Replies and bookings come straight to the front desk and are logged in SimpleUP CRM.
Preview with made-up names

Your cheapest new customer is an old one.

Quiet doesn't mean gone.

Most customers who stop coming back didn't leave on purpose. Life got busy, a reminder was missed, or nobody asked. A short, personal note from you brings a good share of them back, for far less than finding someone new.

Without it

  • Regulars drift off and nobody notices
  • A discount blast to everyone, once a year
  • No idea who was worth keeping
  • Old customers hear from you only when you want something

With it

  • A list of who has gone quiet, every month
  • A personal note for each, in your voice
  • Your best past customers first
  • You decide who gets a note and who is left alone

What it looks like in real businesses.

Three owners, the customers who had gone quiet, and the note that went out.

Gym, studio or spaBarrie · members
Gone quiet
Members who came twice a week and haven't checked in for 6 weeks.
Drafted note Came back
"Hi Jess, we've missed you at the 6 AM class. Your spot is still there. Want me to book you in for Thursday?"
HVAC companySudbury · maintenance
Gone quiet
Customers who had a furnace tune-up every fall and skipped last year.
Drafted note Booked
"Hi Mr. Leblanc, it has been two winters since your last furnace tune-up with us. Want me to hold a time before the cold sets in?"
CateringWhitby · office clients
Gone quiet
Offices that ordered lunch every month and stopped in the spring.
Drafted note Ordered
"Hi Sam, we haven't made lunch for your team since April. Our fall menu is out. Want me to send it over?"

How it works, step by step.

  1. 1

    It learns your normal

    How often your customers usually come back, from bookings, invoices or visits in SimpleUP CRM.

  2. 2

    It finds who has gone quiet

    Customers well past their usual return, with nothing booked and no recent message.

  3. 3

    It ranks who is worth it

    Your best past customers first. People who asked not to be contacted are left out.

  4. 4

    It drafts a note for each

    Short and personal: it mentions what they used to book and makes coming back easy.

  5. 5

    You approve, it sends and tracks

    Approve, edit or skip each note. Replies and bookings come straight to you.

You choose who hears from you.

Nothing sends by itselfEvery note waits for your OK.
It sounds like youNo coupon blasts. Each note reads like you wrote it.
Some people are left aloneAnyone who unsubscribed or asked not to be contacted is never on the list.
It stops when they returnA booking or a reply ends it for that person.

Coming soon. Be the first to know.

COMING SOON
Opening soon
The price is set when it opens. Leave your email and we will tell you the day it does.
  • A monthly list of customers who have gone quiet
  • A personal note for each, drafted in your voice
  • Best past customers first
  • Nothing sends without your OK
  • Set up and looked after by our Canadian team
What's included Sample limits1 SimpleUP CRM account, up to 200 notes a month by email or text.

One email when it opens. Nothing is charged before then.

Ready today

These jobs are open now, each priced on its own.

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Questions owners ask.

When does it open?

We are building it now. Leave your email on this page and we will tell you the day it opens. Nothing is charged before then.

Is this a discount campaign?

No. Most people come back because someone noticed they were missed. You can add an offer if you want, but it is not needed.

What does it need?

Your customers and their visits, bookings or invoices in SimpleUP CRM.

Will it message people who unsubscribed?

Never. Anyone who opted out or asked not to be contacted is left off the list.

Bring back the customers you already earned.

Get told the day it opens, or talk it through with us first.

Get told when it opensBook a 20-minute call