Effective date: October 1, 2026
This policy is part of our Terms of Service. Words with capitals, such as Job, Plan and Setup Fee, mean what the Terms say they mean.
1. Cancel any month
- You can cancel any Subscription Job, or your whole Plan, in any month. There is no cancellation fee and no minimum term.
- To cancel: cancel from your billing page, or by replying to any email from us. We confirm every cancellation by email.
- Cancellation takes effect at the end of the month or year you have already paid for. Your Jobs keep running until then, and you are not charged again.
2. Monthly Plans
We do not refund part of a month. When you cancel, your Jobs run to the end of the month you paid for.
3. Yearly Plans
If you cancel a yearly Plan, we refund the unused months. We work it out as the yearly price you paid, minus the monthly price for each month or part of a month you used. The yearly saving only applies to a full year, so if the result is zero or less, there is no refund. Your Jobs stop when the refund is made.
You can also turn off renewal at any time before the renewal date, and we email you before a yearly Plan renews.
4. Setup Fees
- If you cancel within 14 days of paying, and before your setup call, we refund the Setup Fee in full.
- Once setup work has started, the Setup Fee is not refundable, because the work has been done.
5. One-time Jobs
- If you cancel before we start the work, we refund the price in full.
- After we start, we do not refund the price. If what we deliver does not match the Job's description, tell us within 14 days of delivery and we will fix it. The rounds of changes shown on the Job's page are included.
6. When we get it wrong
We refund in full:
- a charge made in error, including a duplicate charge;
- a charge after the date your cancellation took effect;
- a prepaid period for a Job we stop offering, or cannot deliver because a Third-Party Platform changed or blocked it, from the date it stopped.
7. When we end the service
If we suspend or end your service because you broke the Acceptable Use Policy or the Terms, we do not refund fees already paid, and amounts owing remain due. If we end it for any other reason, we refund any prepaid period after the end date.
8. Promo codes
A refund is based on the amount you actually paid, after any promo code.
9. How refunds are paid
Refunds go back to the card you paid with, through Stripe. Stripe usually takes 5 to 10 business days to show the refund on your statement. Tax is refunded along with the price it was charged on. Our GST/HST registration number is 809443641RT0001.
10. Before you dispute a charge
Please contact us first at [email protected] or 1 888 670 6746. Most billing questions are settled the same day, and a card dispute can take weeks.
11. Your data after you cancel
You can ask for an export of your data within 30 days after your last Job ends. After that we delete it, except what the law requires us to keep. See our Privacy Policy.
12. Your rights under the law
Our services are sold to businesses. If a law gives you rights that this policy does not, such as consumer protection rights, those rights still apply.