Quick replies on the first cold night, maintenance plan reminders customers can answer, and a review link after every install. All in your own words.
A day at Northwind Heating & Cooling, an example heating and cooling. The business and the numbers are illustrations.
What kind of business do you run?
The fall tune-up newsletter went to last year’s customers on Sunday. By Monday morning, 22 of them had picked a time online, and each one gets a reminder the day before.
After the Parks’ 22-year-old furnace failed its inspection, Rick’s notes became a branded quote with a good, better and best option. If they go quiet, a polite nudge follows on day 1, 3 and 7.
Every customer from today gets the same thank-you with a link to your Google page, and anyone with a problem can reply to you privately. A clear job post for a second technician was written from a ten-minute form, ready for Rick to post.
Every job above is priced on its own. Start with one.
An HVAC business runs in waves. The first cold night brings more calls than your crew can take. Spring and fall go slow. In between, your office person juggles the phone, the schedule and the quotes. We take the routine messages off their desk, so the busy weeks are easier and the slow weeks fill up.
The temperature drops and the messages pile up. Your office person is on the phone with one customer while five more wait. A family without heat wants help tonight, so they message the next company on the list.
Chip drafts a reply to each message in minutes. If you want, a missed call gets a text back in minutes too. He asks what the furnace is doing, how old it is and whether anyone in the home needs heat tonight. He offers the open times you set, and your office sees every booking. Answer every lead in minutes and Bookings, reminders and rebooking do this.
A customer on your HVAC maintenance plan is due for a fall tune-up. Your software sends a fixed note: "Your service is due. Call us to book." They mean to call. Then the first cold night comes, and theirs is the furnace that stops.
Our reminders read like a note from your office. They name the customer's furnace or air conditioner and offer two or three times. The customer replies in plain words, and the visit goes into your calendar. Bookings, reminders and rebooking does this, and tune-ups booked in spring and fall help fill the slow weeks.
A new furnace is a big cost. If the old one still runs, the homeowner takes their time. They get other prices and talk it over at home. Your quote slides down their inbox.
A few days later, Chip checks in with a short note about their home and the options you gave. Any question comes straight to you. He stops when they decide either way. Follow-ups that never stop does this.
The new furnace is running and the house is warm. The customer liked your crew. This is the best time to ask for a review. A few weeks on is a good time to ask if a friend needs work.
After each job, every customer gets a short thank-you with a link to your Google page. A few weeks later, a separate note asks if anyone they know needs heating or cooling work. Get more 5-star reviews does this.
Every Simplet is its own small product with its own price. Take one, try it for a month, add another when you're ready.
You don't log in to a new system or train your staff. Chip runs everything on our side. You approve from your phone, or let him run.
Choose one Simplet or several. Each has its own price, and there are no bundles to decode.
A short setup form, about 20 minutes, connects your calendar, forms and phone number and learns how you write. We test it on your own enquiries before it goes live.
Anything written in your name waits for your OK in one simple list, unless you have told Chip to send it on his own. Urgent things reach your phone right away.
Yes. Each Simplet does one job and has its own price. Start with the one that costs you most, and add another when you see it working.
No. We connect to your software when it allows outside connections. Where it does not, bookings can run on our own booking calendar, and your office sees every change in one place. Dispatch and invoicing stay where they are. Tell us what you use and we will tell you plainly what connects.
Yes. Your office person keeps every call and every customer who needs a person, such as a no-heat call with a baby at home. Chip takes the routine replies and reminders, so the busy weeks are easier on them.
Yes. A short setup form covers how you greet customers, your service area and the questions you answer every day. We test Chip on your past messages first. Tune-up reminders can go out on their own, or your office can look them over first. Promotional messages follow Canada's anti-spam law (CASL), with your licence details where your province asks for them.
Chip is the SimpleUP robot. He stands for the AI tools that do the routine work in your Simplets, like replying to new enquiries and sending reminders. Behind him is our Canadian team, who set everything up and look after it.
More questions? See the full FAQ.
See a day of it working, then pick the one you want.
