Fast replies to Instagram and website enquiries, friendly check-ins during a trial, and full classes from your waitlist. All in your gym or studio's own voice.
A day at Harbour Yoga & Spa, an example gym or fitness studio. The business and the numbers are illustrations.
What kind of business do you run?
Members book classes and massages online and get a reminder the night before. When someone cancels, the spot is offered to the waitlist with one tap. This week’s posts are ready to approve.
Everyone on a free week gets a friendly note on day 1, 3 and 7, until they join or say no thanks. The fall challenge has its own page, built to turn visitors into sign-ups.
The monthly member email is drafted with new classes and a spa special. Everyone who visited this week was asked for a Google review, and anyone with a problem can reply to you privately.
Every job above is priced on its own. Start with one.
People find your gym or studio on Instagram, on your website and through friends. They ask a question or book a trial class. Your front desk answers them between check-ins. Gym marketing brings those people in. We help with what happens next: the reply, the trial, the class and the member who starts to drift.
Someone sees your post at 9 PM and sends a message: "How much is a month, and is there a beginner class?" Whoever reads it is coaching or closing up. By morning, they may have joined the studio that replied first.
Chip replies in minutes, in your voice, with your prices and the best class for a beginner. He offers a trial time and books it. A call missed during class can get a text back in minutes too, if you want that. Answer every lead in minutes does this for Instagram, Facebook and your website forms.
A free week starts with good intentions. The person comes to one class, feels sore, gets busy and stops coming. No one at the desk has time to text every trial member. A generic "How was your first class?" email from your software reads like nobody noticed them.
Each trial member gets a short, friendly note on day one, a check-in after the first class and an invite to a class that suits them. Chip answers their replies and stops once they join or say no thanks. Follow-ups that never stop does this.
Your 6 AM class is full by Sunday night. A member who can't make it often just skips, because cancelling means opening an app and finding the class. The reminder they got was a fixed line with a link. Someone on the waitlist would have taken that spot.
Reminders read like a text from your front desk. A member can reply "can't make it, put me in Thursday" and Chip moves them. The open spot goes to your waitlist with one tap. Bookings, reminders and rebooking covers classes and personal training.
A member who came three times a week drops to once, then stops. Often the first sign is the cancellation email. Your team knows these members by name and would reach out to each one, if the desk ever had a slow hour.
Chip spots members who have been away a few weeks and sends each a short note in your voice, such as an invite back to their favourite class. He stops when they come back or reply. Win back quiet customers does this.
Every Simplet is its own small product with its own price. Take one, try it for a month, add another when you're ready.
You don't log in to a new system or train your staff. Chip runs everything on our side. You approve from your phone, or let him run.
Choose one Simplet or several. Each has its own price, and there are no bundles to decode.
A short setup form, about 20 minutes, connects your calendar, forms and phone number and learns how you write. We test it on your own enquiries before it goes live.
Anything written in your name waits for your OK in one simple list, unless you have told Chip to send it on his own. Urgent things reach your phone right away.
No. Chip works alongside it. We connect to your membership and booking software when that software allows it. If it cannot, class bookings run on our own booking calendar. Ask us about yours and you get a plain answer.
Yes. Each Simplet has its own price. Start with the job that loses you the most members, run it for a month, and add another when you see it working. There is no package to buy.
Yes. A 20-minute setup form covers your classes, prices, coaches and how you talk to members. A powerlifting gym and a calm yoga studio sound very different, so Chip learns your style. We test him on your own past messages first. After that, class reminders can go straight out, or someone at the desk can have a quick look first.
Yes. Promotional messages to members follow Canada's anti-spam law (CASL), with your name and an unsubscribe link.
Chip is the SimpleUP robot. He stands for the AI tools that do the routine work in your Simplets, like replying to new enquiries and sending reminders. Behind him is our Canadian team, who set everything up and look after it.
More questions? See the full FAQ.
See a day of it working, then pick the one you want.
