Online intake, reminders patients can answer, and quick replies to routine questions. Your front desk gets time back for the patients in front of them.
A day at Lakeshore Family Health, an example medical clinic. The business and the numbers are illustrations.
What kind of business do you run?
Reminders went out last night with the address, parking and what to bring. Fewer calls asking for directions, and two open slots already went to the waitlist.
Anyone who missed a visit gets a friendly note to rebook, then a nudge two days later. Everyone seen this week gets the same short thank-you with a link to your Google page, and can reply privately instead.
The monthly patient email with holiday hours and flu shot clinic dates is ready for the morning. A clear receptionist job post was written from a ten-minute form.
Every job above is priced on its own. Start with one.
Your front desk keeps the clinic running. They answer phones, check people in, sort patient intake forms and keep the schedule full, often all at once. These are routine jobs we can take off their plate.
A paper form comes in without the pharmacy or the medication list, and someone types it in later. Your team handles it well, but at 9 AM there is no time to spare.
After booking, patients get a short intake form on their phone. If something is missing, Chip asks once before the visit. Your team opens a complete form. Forms, intake and surveys does this, and you choose the questions.
Hours, parking, new patients, what to bring. These calls come in while patients wait at the desk.
Texts, missed calls and web chats land in one inbox. Chip drafts replies to routine questions in your clinic's voice. Anything medical goes straight to your team, and anything urgent goes to the person on duty. One inbox for texts, calls and chats and Answer every lead in minutes cover this.
Most reminder systems send a fixed text with "reply 1 to confirm". A patient who writes "can I come Thursday instead?" gets no answer, so they call, or the slot sits empty.
Our reminders read like a note from your desk, with the time, the address and what to bring. Chip understands a request to move or cancel, and the open slot goes to your waitlist. Bookings, reminders and rebooking does this.
Your doctors want some patients back for a check-up or a review. Calling each one is on the to-do list, and the list is long.
Give us the list. Chip sends each patient a friendly request to book, then one reminder a few days later, and stops when they book. Follow-ups that never stop does this.
Every Simplet is its own small product with its own price. Take one, try it for a month, add another when you're ready.
You don't log in to a new system or train your staff. Chip runs everything on our side. You approve from your phone, or let him run.
Choose one Simplet or several. Each has its own price, and there are no bundles to decode.
A short setup form, about 20 minutes, connects your calendar, forms and phone number and learns how you write. We test it on your own enquiries before it goes live.
Anything written in your name waits for your OK in one simple list, unless you have told Chip to send it on his own. Urgent things reach your phone right away.
Yes. Each Simplet has its own price, so you can begin with one job, such as intake forms or the shared inbox, and add another when you see it working.
About 20 minutes on a setup form: your hours, location and the questions you answer most. We connect your calendar, forms and phone number, and test Chip on your past messages. After that, Chip can answer routine questions on his own, or your team can see each reply first. Whatever suits your clinic.
No. It gives them help. Your team keeps every conversation that needs a person. Chip takes the routine replies and the reminders. We connect to your clinic software when that software allows it, and tell you plainly if it does not.
Reminders and recalls carry the day, time and place only, never a reason for the visit. Medical questions always go to your team. Health details need more care than most data, so intake answers go to a secure dashboard for your team, encrypted at rest and locked down. We set things up to fit your province's health privacy rules and Canada's anti-spam law (CASL).
Chip is the SimpleUP robot. He stands for the AI tools that do the routine work in your Simplets, like replying to new enquiries and sending reminders. Behind him is our Canadian team, who set everything up and look after it.
More questions? See the full FAQ.
See a day of it working, then pick the one you want.
