Adult children look for home care late at night, after a hospital visit. Chip replies in your agency's voice, books the assessment and keeps the family up to date.
A day at Fernway Home Care, an example home care agency. The business and the numbers are illustrations.
What kind of business do you run?
At 9 last night, a daughter asked online for help for her dad, who comes home from hospital Thursday. She picked an assessment time, 10 this morning, and filled in the intake form on her phone.
The new job post for weekend caregivers went up Monday. Each applicant answers a short form: the shifts they can take, whether they drive and their certificates. Rita calls the ones who fit.
This month’s list of referral sources near St. Catharines is ready, each with a reason it fits. The monthly note to your referral partners is drafted, with your new weekend coverage in Thorold.
Every job above is priced on its own. Start with one.
Home care marketing has one main audience: the adult child arranging care for Mom or Dad. They search late at night, compare a few agencies and want news once care starts, often for a brother or sister who lives away too. We help your office answer fast and keep the whole family up to date.
Mom had a fall and comes home on Thursday. Her son gets back from the hospital at 9 PM and looks up home care. He fills in forms at three agencies. Your office is closed, and the phone goes to voicemail.
Chip replies within minutes, in your agency's voice. He asks what Mom needs at home and offers times for an assessment. If you want it, a missed call gets a text back in minutes too. Answer every lead in minutes and Bookings, reminders and rebooking do this.
The next morning he has three replies. One is a brochure, one is a form letter, and one asks about his mother. He also wants to know how soon you can start, what a visit includes and whether the same caregiver comes each time.
Chip's reply answers those questions from your own services, areas and start times. After the booking, the family gets a short intake form on their phone, so the assessment can focus on the care plan. Forms, intake and surveys does this.
Her brother lives near Dad and she lives four hours away, so she hears everything second-hand. A new caregiver starts on Tuesday and she wonders how it went. A generic survey email gets ignored, and a small worry grows until she calls upset.
Chip sends a short check-in after the first two weeks and after any change of caregiver, written like a note from your office. It can go to each family contact you list, including the sibling who lives away. Replies go straight to your coordinator. At one month, every family gets your Google review link. Forms, intake and surveys and Get more 5-star reviews cover this.
Families are waiting and the weekend shifts are open. Writing a job post and reading every application falls on the people who also answer the phones.
Fill in a ten-minute form and get a clear job post for Indeed, your website and social media. Screen applicants in minutes then checks each applicant against what the job needs, such as weekends and a car, so your coordinator calls the best fits first.
Every Simplet is its own small product with its own price. Take one, try it for a month, add another when you're ready.
You don't log in to a new system or train your staff. Chip runs everything on our side. You approve from your phone, or let him run.
Choose one Simplet or several. Each has its own price, and there are no bundles to decode.
A short setup form, about 20 minutes, connects your calendar, forms and phone number and learns how you write. We test it on your own enquiries before it goes live.
Anything written in your name waits for your OK in one simple list, unless you have told Chip to send it on his own. Urgent things reach your phone right away.
Yes. Every Simplet has its own price. For example, start with fast replies to new families and the intake form, then add hiring help when the schedule fills. There is no package to buy.
No. He shares what you give him, such as rates and start times, and books the assessment. Anything about a parent's health or care plan goes to your coordinator.
We connect to your current software when it allows outside connections, and tell you plainly what connects. Caregiver scheduling stays where it is. Assessment bookings can run on our own booking calendar. Intake answers hold health details, so they go to a secure dashboard for your team, encrypted at rest and locked down.
Yes. In a 20-minute setup form you tell us how you greet families, the areas you serve and the questions you hear every day. We test Chip on your past replies first. Routine notes can go straight to families, or through your office first. Your call. Messages go out during the hours you choose, and newsletters follow Canada's anti-spam law (CASL).
Chip is the SimpleUP robot. He stands for the AI tools that do the routine work in your Simplets, like replying to new enquiries and sending reminders. Behind him is our Canadian team, who set everything up and look after it.
More questions? See the full FAQ.
See a day of it working, then pick the one you want.
