Massage online booking, intake forms and reminders clients can reply to, all in your clinic's own voice. For massage, spa and physio clinics.
A day at Cedar Lane Massage & Physio, an example massage, spa and physio clinic. The business and the numbers are illustrations.
What kind of business do you run?
Four clients texted after you closed. Chip replied to each in minutes, offered times with the therapist they asked for and booked three of them. One asked about prices and gets a friendly follow-up today.
Tomorrow's clients got a reminder with the time and where to park. One wrote back "can I move to Friday?" and Chip moved her. New clients filled in their health history on their phones, so the therapist reads it before the visit.
Ravi has two physio visits left on his plan. Jess had her last massage six weeks ago. Each got a short note in your voice with a time to come back. Today's clients were asked for a Google review, and anyone with a concern can reply to you privately.
Every job above is priced on its own. Start with one.
The front desk at a massage, spa or physio clinic keeps the day moving. One person checks in a client, answers the phone and moves a booking, often in the same minute. Massage online booking tools help, but they send the same fixed message to everyone. We take the routine replies off the desk.
A client wants a massage this week. At 8 PM she texts "anything Thursday evening with the same therapist?" Your massage therapy booking page shows a grid of times, but it cannot answer her. So the message waits until morning.
Chip replies in minutes, in your clinic's voice. He offers times with the therapist she asked for and books the one she picks. If the desk misses a call, the client can get a text back in minutes, if you want that. Your desk starts the day with the booking already done. Answer every lead in minutes and Bookings, reminders and rebooking cover this.
Most booking tools send one fixed text: "Reply Y to confirm." A client who writes "can I move to Friday?" gets no answer. So she calls at your busiest hour, or skips, and a therapist has an empty hour.
Our reminders read like a note from your desk, with the time and where to park. Clients reply in their own words, and Chip moves the booking. The open hour goes to your waitlist with one tap. Bookings, reminders and rebooking does this.
A first visit to a physiotherapist or massage therapist starts with a health history form. On a clipboard, it eats into treatment time, and someone types it in later.
After booking, the client fills in a short form on their phone. Chip follows up once on any blank answer before the visit. Your therapist reads a complete form, and nobody retypes it. You pick the questions, and Forms, intake and surveys sends them. Health history needs more care than most data, so answers go to a secure dashboard for your team, encrypted at rest and locked down.
Good spa and physiotherapy marketing starts with clients who already know you. A client leaves relaxed and means to book again. A physio patient feels better and skips the last visits of the plan. Your desk would like to check in with each one, but it is busy with the people in front of it.
Clients who have been away a while get a short, friendly message in your voice. It names the treatment they had and offers a time, and stops when they book or say no thanks. Win back quiet customers does this. Ready-made campaigns add a seasonal reason to visit.
Every Simplet is its own small product with its own price. Take one, try it for a month, add another when you're ready.
You don't log in to a new system or train your staff. Chip runs everything on our side. You approve from your phone, or let him run.
Choose one Simplet or several. Each has its own price, and there are no bundles to decode.
A short setup form, about 20 minutes, connects your calendar, forms and phone number and learns how you write. We test it on your own enquiries before it goes live.
Anything written in your name waits for your OK in one simple list, unless you have told Chip to send it on his own. Urgent things reach your phone right away.
Yes. Each Simplet has its own price. A good first step is booking replies and reminders. Add intake forms or win-back when you like how it works. There is no package to buy.
Often, yes. We connect to your booking software when that software allows it. If it cannot, rebooking runs on our own booking calendar instead. Tell us which one you use and you get a plain answer before you buy.
Less, once it runs. Setup is a 20-minute form: your services, therapists, hours, cancellation terms and how you greet clients. Your receptionist keeps every conversation that needs a person, like a client in pain or a billing question. Chip takes the routine replies.
Yes. Chip learns your greetings and wording from the setup form and your past messages. Reminders can go out on their own, or your desk can see them first. Up to you. Promotional messages follow Canada's anti-spam law (CASL) and your college's advertising rules.
Chip is the SimpleUP robot. He stands for the AI tools that do the routine work in your Simplets, like replying to new enquiries and sending reminders. Behind him is our Canadian team, who set everything up and look after it.
More questions? See the full FAQ.
See a day of it working, then pick the one you want.
